How an order works

Use ChatCart

How an order works

ChatCart never takes a payment. It turns the cart into a WhatsApp message, and it saves the same order in your admin. You agree on payment with the customer in the chat (cash, bank transfer, a payment link, and so on).

The order flow, from cart to WhatsApp to the admin Three lanes. Customer: 1 adds products to the cart, 2 fills in checkout, 3 taps Order on WhatsApp. ChatCart server: 4 checks prices, stock and coupon; if there is a problem the customer sees a message and no order is saved; 5 saves the order as Pending and holds the stock; 7 builds the message from your template. Owner: 6 the order appears in Admin, Orders. Customer: 8 WhatsApp opens with the message and the customer taps Send. Owner: 9 the chat arrives on your WhatsApp; 10 you reply and update the status. Status path: Pending, Confirmed, Preparing, Completed, or Canceled, which gives the stock back. Customer ChatCart (your server) You (store owner) 1. Adds products to the cart 2. Fills in checkout: name, phone, delivery, pickup or dine-in 3. Taps Order on WhatsApp 8. WhatsApp opens with the message. Customer taps Send 4. Checks prices, stock and coupon again 5. Saves the order as Pending and holds the stock 7. Builds the message from your template 6. New order in Admin, Orders 10. You reply in the chat and update the status 9. The chat arrives on your WhatsApp number Problem? The customer sees a message. No order is saved. Order status (Admin, Orders) Pending Confirmed Preparing Completed Canceled stock and coupon use go back or
Steps 5 and 6 happen even if the customer never taps Send in WhatsApp, so every order is in your admin.

What the server checks

The checkout page with contact details, delivery or pickup choice, a coupon field, the order summary and an Order on WhatsApp button.
Checkout on the storefront.
The order confirmation page with the order code, a summary, an Open WhatsApp button and a Copy message button.
The confirmation page. Open WhatsApp opens the message again; Copy message helps when pop-ups are blocked.